Account Support

Job description

  • Stay ahead of what is happening in the news and current affairs
  • No two days are the same in this unique industry, media is continually evolving 
  • Continue to GROW in a supportive environment – Great entry into Sales/Account Management

The Account Support position provides administrative support for the New Zealand Client Success team, by completing tasks to accurately establish and maintain Isentia services to its clients.


If you worked as an Account Support what would you have typically done last week?

  • Worked proactively to update and maintain client briefs to ensure a premium level of relevance is maintained at all times.
  • Worked with the finance team to ensure that our clients are invoiced correctly.
  • Assisted in managing the team's workload with a great sense of urgency and high attention to detail. Worked closely with the Business Development team to set up and onboard new clients.
  • Provided our clients with exceptional customer service. Supported the NZ wide Client Success team in a range of administrative duties.


Who are you?

  • You are media savvy and have a genuine interest in news and current affairs
  • Your organisation skills are second to none
  • You always think on your feet, and can prioritise and multi task in high pressure situations
  • You are process driven, encourage change, and have a demonstrated history of thinking outside the box
  • You're a passionate communicator, with an excellent phone manner 
  • You have a keen eye for detail and can ensure precise monthly invoicing
  •  You have the ability to use a range of different software systems to perform daily tasks


Who are we and what’s in it for you?
Isentia (ASX:ISD) is APAC’s leading integrated Media & Intelligence, Research & Insights, and Strategy & Content business, empowering more than 5000 clients in 12 countries to connect the dots between data and decisions. Isentia blends market-leading monitoring experience with analytics to help the world’s biggest brands and organisations uncover the whole picture – and act on it. Powered by cutting-edge technology and a team of world class experts, our mission is to help businesses leap-forward where only genuine insight can take them.

We provide our team members with constructive feedback to foster their career growth, and you will have many opportunities to work with fun and talented people.  We also have an open and inclusive culture where we embrace opportunities to do better and we celebrate achievements wildly.

We offer an opportunity to work with a great team of talented, innovative and passionate people across the Asia-Pacific, as well as access to our innovative search technology, comprehensive coverage and expert research. We also offer competitive salaries and a heap of benefits, eyewear allowances, free fruit at work, free flu shots and instant reward programs.


Applications close 5pm Friday 20 October

Check us out:

The Isentia story

Twitter: @isentia

LinkedIn: Isentia

If media matters to you, our Isentia blog is a must read.