Account Support

Job description

  • Provide exceptional customer service to clients 
  • Build strong working relationships 
  • Support the sales and client solutions team with a range of client related activities 


We are looking for confident and energetic account support administrators to join our team who will provide administrative support to our Client Solutions department in our Canberra office. This role is hands on in dealing with a diverse range of clients issues across all industries. You will be required to provide account support for a range of services Isentia clients use to monitor and analyse traditional and social media, and, in many circumstances, be the first point of contact for client queries.


If you worked as Account Support what would you have done last week?

  • Listened to and understood the daily issues in the media.
  • Worked in a dynamic and positive team.
  • Provided excellent customer service to clients. 
  • Resolved a vast range of account requests and issues in a timely manner.
  • Ensured precise invoicing to all clients and answered client queries regarding billing.
  • Assisted in client satisfaction and retention activities.
  • Used a range of software systems to perform tasks. 
  • Accurately recorded all client data and client conversations in our CRM, Salesforce. 
  • Assisted the Client Solutions teams with proposals and contracts. 


As a successful Account Support member you are:

  • Highly organised and process driven
  • Able to think outside of the box and encourage change that leads to improvements 
  • Excited by the media landscape and enjoy keeping up with current affairs.
  • A good coordinator and delegate team tasks, supporting clients and the team.
  • An exceptional written and verbal communicator.
  • Detail driven and able to ensure accuracy
  • Comfortable with deadlines, and able to prioritise tasks to ensure they are met to a high standard.
  • A positive team player.
  • Self-motivated, precise, curious and want to learn.
  • Adaptable; and able to learn new systems quickly. 

Who are we and what else do you need to know?

Isentia is the Asia-Pacific region's leading media intelligence company; we're a client-centric organisation where you can really add value to our clients' businesses. Our clients are diverse, ranging from globally renowned brands right through to start-ups and not for profit organisations.

We provide our team members with constructive feedback to foster their career growth, and you will have many opportunities to work with fun and talented people.  We also have an open and inclusive culture where we embrace opportunities to do better and we celebrate achievements wildly.

We are an equal opportunity employer that is dedicated at providing a working environment which embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of your application.

We offer an opportunity to work with a great team of talented, innovative and passionate people across the Asia-Pacific and access to our innovative search technology, comprehensive coverage and expert research. We also offer competitive salary and a heap of benefits like discounted private health insurance, free fruit at work, free flu shots and great social events.

If you are interested in joining this dynamic organisation in a key role, then please apply now.