Business Director

Job description

  • Generate new businesses/ideas to Isentia sales pipeline
  •  Leading business development teams in new pitches and winning new high value clients pitching 
  • Ensure all new clients are secured and satisfied with our services by successfully on boarding new clients 
  • Making sure existing clients add-on new services by up-selling our solutions to increase client spend with Isentia
  • Lead and direct Account Management Team and secure strong relationship with existing clients
  • Managing and developing a high-performing team of Business Development and Account Management professionals to achieve individuals and team targets
  • Strategizing on the best methodology/frameworks to meet clients’ objectives while successfully convincing clients to buy-into our total solutions 
  • Being continually informed about offline and online developments/buzz about our clients and to be able to be a trusted advisor to clients
  • Lead by example, train and share with existing colleagues on client case studies and thought leadership pieces
  • Accountable in delivering revenue targets, upsell and client retention on a monthly and yearly basis
  • Positively transform, maintain and improve on a high positive NPS (Net Promoter Scores) from satisfied clients.

The Business Director will need to work closely with Insights, Social and Production to align in resource availability, and R&D in terms of product innovation and understanding.


  • Minimum bachelor’s degree in Business (preferably in sales and marketing) or related discipline
  • More than 10 years of experience in business development, account management and/or client serving roles with proven track record of meeting or exceeding targets is mandatory with past 3-5 years in middle management capability
  • Experience in creative content management and social media management companies with deep analytical mind for media research and analytic (traditional and/or social media) is essential and can also be in the form of being any or all of the following:-
    • Business Leader in winning strategic new accounts for a creative agency with social content strategy skills and excellent presenter that wins client’s trust
    • Creative Leader in Content Marketing Company leading social strategy & ideation
    • Account Director / Servicing Team Lead in creative agencies
    • Social media strategy, community & analytics manager /director
    • Market research leader with social and traditional media related exposure
    • Media specialist in strategy & planning media related solutions with digital marketing background and have working experience around data analysis
    • Excellent track record/experience in consulting, consultative solution selling  
    • Client-side background dealing with agencies can be advantageous
    • Good leadership quality with experience in managing an account team is essential
  • Excellent presentation skill – both visually and vocally
  • Highly-motivated, results-driven and receptive to dynamic changes
  • The ability to prioritize multiple projects and juggle tasks to meet deadlines