Senior Account Manager

Job description

  • Competitive salary package with uncapped sales commission
  • Dynamic and constantly changing industry
  • A large client portfolio with some of Australia’s most well-known businesses


We are on the hunt for a solutions focused sales champion who understand that revenue growth comes from our products and services and the only way to achieve this is through great client relationships. At Isentia we help our clients make sense of issues that drive the traditional and social media agenda by delivering relevant and timely insights they need to stay one step ahead.


What does a Senior Account Manager do at Isentia?

As the Senior Account Manager, you will be responsible for achieving the sales, client satisfaction and client retention targets within a set portfolio. You will build market position by identifying, developing, negotiating, and closing business opportunities with new and existing clients.

In this role, you will forge strong relationships across multiple channels, delivering innovative solutions to retain and grow your dedicated portfolio of clients. You will also be responsible for managing and leading a high performing account management team, as well as prepare detailed sales strategy plans, develop and manage your own sales pipeline, and drive overall customer satisfaction to meet our objectives and NPS scores.


What’s in it for you?

  • The sales pipeline will be yours to own and grow. Isentia is continually growing and developing its products, so sales opportunities are there for you grab and run with.
  • You will have your own team to manage, coach and mentor, holding them accountable for revenue growth, client retention and customer satisfaction.
  • We provide our team members with constructive feedback to foster their career growth, and you will have many opportunities to work with fun and talented people.
  • We have an open and inclusive culture where we embrace opportunities to do better and we celebrate achievements wildly.
  • We are a client-centric organisation, adding value to our clients' business through great relationships and excellent client service.


What will make you stand out from all the applicants?

  • Experience in creating effective sales solutions in a b2b consultative selling environment with long sales cycles.
  • Ideally you’ll have 5+ years business development and account management experience
  • You will have the ability to come in and navigate enterprise accounts, have the desire to truly find solutions and build a strategic pipeline
  • Experience within the enterprise SaaS platform industry.
  • Previous CRM experience using Salesforce.
  • Leadership skills and experience with a big emphasis on coaching to high performance
  • Confident negotiator and proven ability to 'close the deal'.
  • Self-motivated and results driven.
  • Excellent organisational and time management skills, and attention to detail.


What do you need to know about us:

Our 1,100 + employees across 15 countries filter information from over 10,000 print, radio and television media outlets and over 250 million online conversations per month.  We provide over 6,000 clients with information, analysis 24/7/365.


Our services help drive smarter decisions by enabling clients to make sense of the issues that drive the traditional and social media agenda, manage media relationships effectively, track and analyse issues of interest across all media.


We offer an opportunity to work with a great team of talented, innovative and passionate people across the Asia-Pacific and access to our innovative search technology, comprehensive coverage and expert research. We also offer a heap of benefits like income protection insurance, free fruit at work, free flu shots, discounted gym memberships and great social events.


If you are adaptable, quick to learn and eager to stamp your footprint on this ever-evolving industry, apply now! We're keen to hear from you.

Check us out:

The Isentia story

Twitter: @isentia

LinkedIn: Isentia

If media matters to you, our Isentia blog is a must read.