Systems Engineer

Job description

Responsibilities


System Availability

  • Complete daily systems & hosting Infrastructure health checks.
  • Complete periodic systems & hosting Infrastructure maintenance.
  • Ensure systems & hosting Infrastructure monitoring mechanisms are operational.
  • Ensure DR / BC mechanisms such as backups are operational and recovery process performed periodically to demonstrate meeting of RPO and RTO.
  • Actively identifies system & hosting Infrastructure improvements and opportunities for automation.

Incident Management

  • Liaise with service desk on a 24/7 basis to resolve escalated issues, and perform ad-hoc requests.
  • Perform hands-on project and BAU operations tasks
  • Liaise with IT teams covering areas of Systems, Hosting and Cloud Infrastructure services
Change & Risk Management
  • Management of changes and risks for Systems, Hosting and Cloud Infrastructure services
Projects
  • Delivery of IT projects

Knowledge Management

  • Management of Knowledge base documentation.


Requirements

Education: Degree qualified in IT and relevant Industry Certs.


Technical/Technology Skills: 

Essential:


• Strong knowledge in Linux Server

•  Strong knowledge in Server Hardware (Dell, HP)
•  Strong knowledge in Storage solutions (Dell SAN, QNAP NAS, Drobo NAS)

•  Strong knowledge in Virtualization (VMware)

•  Strong knowledge of Apache Systems (Tomcat, SOLR)

•  Knowledge of Monitoring solutions (PRTG, Nagios)

•  Knowledge of Backup solutions (Arcserve)

•  Knowledge of File Services (NAS, CIFS, SMB, FTP)

•  Scripting skills (Python, Ruby, VBscript, Batch, PowerShell, CloudFormation)

•  Familiarity with ITIL and agile change management

Desirable:

•  Knowledge in Windows Server

•  Knowledge of Cloud Services (AWS)

•  Knowledge of Active Directory, DNS, DHCP

•  Knowledge of Email solutions (Office 365, Exchange)

•  Knowledge of Configuration management solutions (SCCM)

•  Knowledge of Security technologies (Trend, Symantec)

•  Knowledge in Database solutions (MYSQL, MongoDB)
•             Knowledge in Networking (Cisco, HP)


Industry Experience: 5+ years' experience in a Systems Engineer role

Personal Qualities: 

  • Ability to work to deadlines
  • Good multitasking skills
  • Ability to work in a geographically dispersed team in a high-pressure environment
  • Strong focus on documentation and governance